FAQs

We know you're ready for relief, so we strive to process and pack your orders as quickly as possible. You can generally expect your order to be processed within 1-2 business days (Monday-Friday).

Once your order has been processed, you will receive a notification e-mail confirming that it has been shipped. Please allow up to 24 hours for tracking information to begin updating.

We have both Priority (1-2 business days) and Ground (2-4 business days) options at checkout. We ship from the East Coast in Atlanta, GA.

Please keep in mind that processing times before shipping still apply.

We use both USPS and UPS for shipments.

You will receive an e-mail with tracking number once your order label is created. Please allow up to 24 hours for tracking information to begin updating.

We get it—buying personal care products online can feel like a gamble. That’s why we offer our 30 Day Comfort Guarantee:

If you’re not feeling the relief you expected, reach out within 30 days and we’ll work with you to make it right.

• Unopened items? Send them back for a full refund (minus shipping).
• Opened products (like gels or salts)? Let us know—while we can’t accept used items back, we may offer a store credit or partial refund.
• Cushions? If it’s unused and still in great shape, you can send it back.
  

We’re a small biz with big heart—and we care about your comfort. 💚

Oh great — we get to brag on ourselves a bit.